The product looked good but didn't fit and sadly not to my taste.
More concerning was that it was ordered in September and not due to be delivered until 26th October because the colour was new. (I noted that money was taken instantly though). I had to ring up when it didn't arrive after the 26th and was told the arrival date would be in November. The slippers did turn up fairly soon after that but I'm slightly disappointed with the service. I was impressed by the returns procedure however which was easy. Thank you for your review. We are sorry to hear you had a delay with your order that was on a pre-order status. Unfortunately, it would appear there had been a delay in production which has impacted the despatch date. We can see from our records customers have been informed of this and we apologise if you were not aware of this change on this occasion. We will ensure your feedback is passed on to the appropriate departments.
Kind regards,
Hotter Customer Services.