If you’ve placed your order online and under your registered account, you can log into your Hotter account and check the status of an order. Log into the “My Account” section of the website Here .
If a product is in stock it should be shipped to you within 10 working days. If an item is out of stock we will contact you within 3 working days to advise you of the expected delivery date, however, if this date is not convenient we will be more than happy to discuss alternatives with you.
When you order from our website or by telephone you will be charged the full value of your order when the order the order is placed.
It is important that you supply an email address with your order as we will send an email confirmation once an item is shipped. You will be able to track your order using the tracking number and link to the carrier tracking service which will be included in the email we send you.
Orders are passed to our distribution centre very quickly. We will try our best to cancel or amend your order, however this is not always possible if our dispatch process has commenced. Please contact our customer service department on 1-646-687-6956 (calls charged at US National Rate) as soon as possible and we will endeavour to make your changes. If we are unable to cancel or amend your order you will be able to send the item/s back for a refund under our returns policy.
We are very sorry if our usual high standards have not been met and we aim to put things right as soon as possible. Please contact our customer service team within 5 working days of receipt of your order on 1-646-687-6956 (calls are charged at US National Rate) or email us to [email protected] providing your order number, and contact details, to discuss how best to proceed.
