Every style we create has been designed, crafted and tested to ensure it meets our exacting quality standards. However, if for any reason you are not completely satisfied with your purchase and would like a refund, you may return your item(s) to us within 30 days of receipt. Items must be unworn and returned in the original condition and packaging, along with a completed returns form.
You have 30 days from receipt, to return any unworn item(s) for a refund.
You can return your order to us following the instructions here: https://hottershoesreturns.intelligentreturns.net/main/landing?lang=en-US
Please use the following instructions to create a returns label click here: https://hottershoesreturns.intelligentreturns.net/main/landing
Refunds are processed through your original payment method. For example, if the original order was paid for by debit/credit card or by PayPal, the refund will be made to your card or PayPal account.
Yes, the cost of returning goods is $8 follow the instructions here to start the returns proces: https://hottershoesreturns.intelligentreturns.net/main/landing
Please inform your chosen returns carrier. Provide your tracking details and make a claim for your goods through their complaints department.
Returns will be dealt will as promptly as possible; however, it also depends on the returns carrier service you choose to use. Once received we will process your refund within 14 days, although at busy times this may take a little longer. Please retain your receipt for proof of shipping until you have received your refund. We will send you confirmation by email once we’ve processed your refund. If for any reason you don’t receive your email, please check your payment card statement for confirmation of refund receipt.
We do not offer an exchange service. Our stock levels can change quickly so we recommend you place a new order immediately if the item you require is in stock.