They are really lovely shoes and I was very pleased with the price, with a significant reduction using a voucher code.
However I wanted them quickly for a holiday. I paid the extra in order to get a next day delivery. The order was received well before 14.00 and should have been posted that same day. In fact they were not dispatched until the following day, meaning they did not arrive in time.
After I complained the difference in the postage was refunded but the company should not offer same day dispatch if they do not have a way of identifying and prioritising those particular orders. Thank you so much for leaving a rating for the Thor GTX, We are sorry you didn't receive this order in time, however our records show this was sent out with a standard delivery not Next day delivery.
If we can be of any assistance, please do not hesitate to contact us.
Sorry for any inconvenience caused.
Kind regards,
Hotter Customer Services.