Slippers ok but arrived with a damaged heel.
They should have been checked before sending.
Never had any problem
over many years of
purchasing
and suspect change of ownership etc has resulted in poor quality. We are very sorry you have received substandard goods from us and for the inconvenience this has caused. Your order should have been thoroughly quality checked before leaving our warehouse and we would like to reassure you that your feedback will be passed to the relevant manager to ensure our service is improved going forward.
Kind regards,
Hotter Customer Services.