Unfortunately the shoes didn’t fit despite being extra wide option and I seemed to have to pay both for delivery and return despite not being able to use and therefore keep the product. Seems a bit unfair as shoes are an item that do need to be tried on. Thank you so much for reaching out to us. We are sorry to hear the Honey slippers were unsuitable. If you would like guidance on finding the best fit and style, just let us know. We offer a free exchange service and also include a label for any returns to help keep the returns cost down, if returned for refund. Your comments will be shared with the relevant departments.
Kind regards,
Hotter Customer Services.