SHOPPING WITH US
TABLE OF CONTENTS
- How do I place an order online?
- Product Information
- Fitting Information
- Caring for your Hotter shoes
HOW DO I PLACE AN ORDER ONLINE?
To place an order online simply follow these 5 easy steps:
- On the product page, add the goods you wish to purchase to your basket by selecting the size, width if appropriate, and colour and then click on "Add to shopping basket".
- Once you have added all the products you require, click on "Go to checkout". You'll now be shown a page where you can confirm that you're happy with the items in your shopping basket.
- Add an offer code or order code if you have one.
- Next, click on “Checkout” where you’ll be asked for your email address if you wish to checkout as a guest. If you’re an existing registered customer select “Already signed up” and simply follow the steps.
- Once you've completed this process, you'll be shown your order summary, asked to select your shipping method and confirm your shipping address.
- Finally, you'll be prompted to add your payment details before being asked to confirm that you wish to purchase your order.
HOW DO I PAY FOR AN ORDER ONLINE?
We accept payments via Visa, MasterCard and American Express for online and telephone orders. In addition, we accept PayPal for online orders. Please note we do not accept payment by personal check.
WHEN WILL I BE CHARGED FOR MY ORDER?
You will be charged the total amount at the time you place your order. Please check that your order is correct before you place it as it can take a few days to provide a refund in the event of any mistakes.
PROMOTIONAL CODE, HOW DO I USE IT ONLINE?
Once you've selected the goods you wish to purchase and clicked "Checkout", your shopping basket will be displayed. Beneath the list of items in your shopping basket is a space to insert your promotional code. Once you've entered the code click on "Apply". Any appropriate promotion or discount will be added to or deducted from the order.
Please make sure your promotional code has not expired.
Occasionally a promotional code may not appear to work correctly. Please check the terms and conditions of the offer to make sure the offer applies to the goods in your shopping bag, and that the promotional code has not expired.
HOW DO I REMOVE AN ITEM FROM MY SHOPPING BASKET?
When the shopping basket is displayed, click on "Remove" next to the appropriate item to take it out of your shopping basket.
IF AN ITEM IS OUT OF STOCK, HOW WILL I KNOW?
Your shopping basket and order confirmation will display the expected date for dispatch.
WHAT CURRENCY ARE YOUR PRICES IN?
All prices are shown in dollars (USD).
Product Information
WHAT ARE YOUR PRODUCTS MADE FROM?
Hotter shoes are made from the finest quality materials and each products’ composition is listed in the bullet points on the individual product page on our website.
WHAT IS GORE-TEX®?
GORE-TEX® footwear technology allows us to manufacture guaranteed waterproof footwear.
WHICH STYLES HAVE REMOVABLE INSOLES?
A lot of our footwear has removable insoles, and the details are shown in the “highlights” on our product pages. If you require an orthotic and need additional advice, please call our customer services team on 1-646-687-6956 (calls charged at US National Rate) to discuss which styles are best for your needs.
FITTING INFORMATION
DO YOU HAVE A SIZE GUIDE?
To view the handy Hotter size guide, simply visit the fitting guide page here.
HOW DO I CONVERT EUROPEAN/UK FITTINGS TO US SIZING?
Our products are shown in US sizes. Please order your normal US size. Our conversion to UK sizes are shown here.
CARING FOR YOUR HOTTER SHOES
HOW DO I CARE FOR MY LEATHER FOOTWEAR?
We would recommend:
- Always allow uppers to dry naturally
- Apply a neutral or colour-match cream cleaner with a sponge and remove with a soft cloth.
- To prolong the life of your shoes, it's also important to keep the soles of your Hotter shoes supple. Try to wear them for a short while every few months. This helps to keep the air bubbles moving and the soles supple. Before storing your shoes away for any extended period of time, clean the soles of your Hotter shoes.
HOW DO I CARE FOR MY NUBUCK FOOTWEAR?
We would recommend:
- Remove any surface dirt with a stiff clothes brush
- Remove any stains by applying a mild soapy solution in circular motions, working from outside in
- Always allow uppers to dry naturally
- To prolong the life of your shoes it is also important to keep the soles of your Hotter shoes supple. Try to wear them for a short while every few months. This helps to keep the air bubbles moving and the soles supple. Before storing your shoes away for any extended period of time, clean the soles of your Hotter shoes.
HOW DO I CARE FOR MY SUEDE FOOTWEAR?
We would recommend:
- Remove any surface dirt with a suede brush
- Remove any stains by applying a mild soapy solution in circular motions, working from outside in
- Always allow uppers to dry naturally
- To prolong the life of your shoes it is also important to keep the soles of your Hotter shoes supple. Try to wear them for a short while every few months. This helps to keep the air bubbles moving and the soles supple. Before storing your shoes away for any extended period of time, clean the soles of your Hotter shoes.
HOW DO I CARE FOR MY GORE-TEX® FOOTWEAR?
We would recommend:
- Always allow uppers to dry naturally
- GORE-TEX® SLEEK AQUA LEATHER:
- Use a damp cloth to remove any excess dirt from uppers
- Apply a water-based polish
- Polish or cream should be applied regularly in thin layers - the application of cleaning products in thick layers can affect the breathability of the GORE-TEX® product.
- Allow to dry for a minimum of 10 minutes
- Polish with a soft cloth
- GORE-TEX® OIL AQUA NUBUCK:
- Regularly use a spray-on nubuck protector
- Remove any surface dirt with a stiff clothes brush
- Remove any stains by applying a mild soapy solution in circular motions, working from outside in.
- Always allow uppers to dry naturally
- To prolong the life of your shoes it is also important to keep the soles of your Hotter shoes supple. Try to wear them for a short while every few months. This helps to keep the air bubbles moving and the soles supple. Before storing your shoes away for any extended period of time, clean the soles of your Hotter shoes.
